• Check Your Internet Browser Settings 
• Frequently Asked Questions 
• Troubleshoot Error Messages 
• Get More Help 

Check Your Internet Browser Settings

The information below will automatically let you know if any of your Internet browser settings could cause a problem. Use the key to see if all your settings are ideal.    Operating System:      Internet Browser:      Screen Resolution:      JavaScript Enabled:   Yes    Cookies Enabled:     Key:   Your computer's settings are ideal for this site   Your computer's settings may cause problems   Your computer's settings will cause problems

Frequently Asked Questions

What are cookies and why are you using them?

What is a PDF file and how do I view it?

 

What are cookies and why are you using them?

Cookies are sets of information that our web server assigns to you when you visit our website. Cookies are used in a few areas of our site only for maintaining information between pages. They are not used for storing or tracking personal information from our customers. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for redundant entry. These cookies do not gather any other personal information from you or your computer. You do have a choice whether or not to accept the cookie. However, if you reject the cookie or if cookies are disabled on your web browser, some parts of the website will not be operable.

 

For more information on why we are dedicated to protecting your privacy on the web, please view our privacy policy.

 

What is a PDF file and how do I view it?

A PDF (Portable Document Format) file makes it easy to read and print a document regardless of your browser, computer or Internet settings. Your computer must have a special program to read PDF files called Adobe® Reader®. Adobe® Reader® is a free software program that lets you open, view and print PDF files. This program can be easily downloaded from Adobe® at no cost by clicking here. Once the program is installed on your computer, you can view and print PDF files with ease. 

Troubleshoot Error Messages

The site is responding slowly

The page cannot be found

Error occurred while processing request

The host is unavailable

 

The site is responding slowly

All the pages on this site are designed to load quickly. If the site is responding slowly, it could be for a number of reasons:

• Internet traffic is considerably higher at certain times of day, particularly during the early afternoon and evening. This can affect the speed at which you are able to navigate the Internet.
• Your modem connection is less than 56k. A slower modem connection will affect overall Internet speed.
• Some files take longer to load. If the file contains graphics and/or databases it will load more slowly. 

The page cannot be found

Also known as a "404 Error" this error means that the web page you were requesting could not be located on the server. There are several possible reasons that you may receive this error:

• The URL or web address entered is incorrect. Check to make sure that you are typing the URL correctly.
  
• The file is missing, has been deleted, renamed or otherwise made unavailable. If the URL is correct, please contact us. Be sure you tell us the name of the link you clicked on.

Error occurred while processing the request

Similar to a "404 Error" (above), this error indicates that a file called by the server is not available or is corrupt. It's possible that the site administrator is updating the site in which case you should try again in a few minutes.

 

The host is unavailable

This error generally occurs when the server is down or is too busy to handle more requests. Please try again by pressing the "Reload" or "Refresh" button in your browser.

Get More Help 

If you are unable to resolve your issue with the information listed above, please contact us. We will respond as quickly as possible.

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